A question

You discover you have a problem with a commercial product. You contact the creators and over 2 weeks, 17 emails, multiple restarts, logging, changing what starts at boot, timing startup and more you are told that something might have been found. Then silence. Then a new commercial version launches several months later. Would you expect an email saying Thanks? Would you buy the new version?

Posted in Mac

2 thoughts on “A question

    1. I’d expect what I got from a big company – impersonal. But this is a single product company. I could buy the new version (it launched today, you’ll hear about it) but I have no guarantee the bug is fixed. They could not reproduce it, they never sent a version to ask if it fixed the problem. And I’ll be damned if I’m going to spend money to find out. Help once, okay. Help twice? No, not happening.

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