Why in this interconnected world do people offering support positions insist that you come in and work from their office ? Does it actually matter to customers in the end ? No. Can productivity be measured still ? Yes. Can customer satisfaction be audited ? Yes. So why does it really matter ?
1. You do have that trust issue with some employers … they need to see people to know that they are being productive. Even though from a cost point of view telecommuting can be a benefit. But a lot of people aren’t as productive when they are away from the office, too many distractions. I work harder when I’m away from an office – which is really annoying personally 😉 But there is also the problem that you aren’t plugged into the system when you aren’t in the office. By that I mean call-tracking, esclation routes and any troubleshooting system. Never mind the problems of attending ad hoc meetings and briefings. They aren’t going to open a hole in their system to let you connect from the outside either … too much hassle. That kind of support is also suffering from outsoucing overseas.
Frustration or not, you have a valid point with it (IMO). Shame that it probably needs a cultural change within some organisations – and you may as well wait for the next ice age in that case.
…and you may as well wait for the next ice age in that case.
I heard on Fox (the finest, most noble, sensible, equitable, fair, unbiased and objective television network on the planet) that in fact, the next Ice Age is due next Tuesday, at 8:00pm EST!
Being in Canada, I guess that means I’m screwed! I wonder if I can find a girlfriend before then for one last fling before the glaciers move into town? 😛
Mark, to respond to point number two…they are one nation, under God…they are God’s chosen people! Of course they will be spared!
1. You do have that trust issue with some employers … they need to see people to know that they are being productive. Even though from a cost point of view telecommuting can be a benefit. But a lot of people aren’t as productive when they are away from the office, too many distractions. I work harder when I’m away from an office – which is really annoying personally 😉 But there is also the problem that you aren’t plugged into the system when you aren’t in the office. By that I mean call-tracking, esclation routes and any troubleshooting system. Never mind the problems of attending ad hoc meetings and briefings. They aren’t going to open a hole in their system to let you connect from the outside either … too much hassle. That kind of support is also suffering from outsoucing overseas.
Yeah, I can see that. It was posted out of frustration.
Frustration or not, you have a valid point with it (IMO). Shame that it probably needs a cultural change within some organisations – and you may as well wait for the next ice age in that case.
I heard on Fox (the finest, most noble, sensible, equitable, fair, unbiased and objective television network on the planet) that in fact, the next Ice Age is due next Tuesday, at 8:00pm EST!
Being in Canada, I guess that means I’m screwed! I wonder if I can find a girlfriend before then for one last fling before the glaciers move into town? 😛
Mark, to respond to point number two…they are one nation, under God…they are God’s chosen people! Of course they will be spared!