What do they do ?

From some high profile cases, it would appear that if you take a broken – or not quite working as expected – PC into somewhere like PC World, they will scan your HD’s. Now okay, some of this will be totally legit, but what precisely do they check for ?
Do they look for .nfo’s ? program cracks ? file sharing programs ? check hidden history files and mru’s ? incomplete files ?
I’m just wondering what they check for, and WHY ? I know that some of what they look for is illegal, but from what I’ve been reading recently, DSG are hardly as pure as driven snow when it comes to a lot of business practices.
Is there something that says what, why and what action they will take if they check your machine ?

(btw, my machine is fine, I really am just wondering).

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