Tag Archives: microsoft

NXE

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So the New Xbox Experience is out. One good, one bad, most indifferent.
Indifferent: streaming, anything avatar.
Bad: the avatar. Why the need for this goofy drivel?
Good: install to HD. I can actually play games on it now. The game disk spins briefly and then it’s quiet. (I play most games late at night because that’s when it’s guaranteed time for me as J and P are asleep. So any extra noise (like a CD which sounds like a bad hairdryer) is very unwelcome.
Of course Install to HD is Microsoft’s admission that their CD player is atrocious as well as a way of pushing upgrades. But if I can hear the birds tweeting in Tiger Woods (so to speak) it’ll do for me. (And you have an Xbox, buy Rez. Amazing game.)
Work was pretty busy today so no FFVII which is shame. Next chance is Saturday. Seems that even 2 hours a day to play is not a sure thing – not that I didn’t know it.

Outsourcing help

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“So when you turn the television up your xbox starts making a noise?”
Yeah right.
I would never buy another Belkin product of any sort because they outsource their help. You cannot ring and describe the issue because you have to go all through their little flow chart help system before they realise that you have a clue, they do not and Yes Please just escalate the thing.
I would have thought that Microsoft could afford actual help. Having to give my name 3 times, my phone number really slowly, my post code twice and the serial number twice and really slowly does not make me happy. It makes an angry me even more angry. And they never ever speak at a decent volume. It’s always really quiet like they are a long way away…..

If you want to make Customer Service cheaper then you are effectively giving the finger to everyone who buys your products.

And having no email address, a contact form that allows only 500 characters and help in hell knows where really does mean you don’t want to hear from anyone, ever.

I’d get a refund on the console but because I opened the games I can’t get a refund on them because I’d be a nasty software pirate.