I encourage you to view the terms and conditions for promotional gift certificates listed online at the following URL:
http://www.amazon.co.uk/gp/help/customer/display.html?nodeId=200111150

and at that link..

FINE PRINT
15: Promotional Gift Certificates issued by Customer Service agents cannot be redeemed against digital downloads at this time.

That translates to “We do not trust our staff”.

They sent another email:

To compensate for this situation I would be glad to give you 2 options:

1) You can use the promo GC on any other physical orders (ex:any products, books etc).

2) We can cancel the promo and issue you a refund in the same amount on any other order so that you can use it on any digital purchase.

I replied that they missed the ideal 3rd option:
3) You buy the book on the Kindle as you intended as we give you a complete refund.

I am told by colleagues that Amazon Support is excellent.
No, no it’s not.

I went to the Help section and was going to send an email but their “Live Chat” is recommended so I gave that a go. I explained everything and got a “Thanks, we’ll pass that on”. I didn’t get a Sorry. I didn’t get an offer to put things right. My experience was taken, not considered and I was shut up. That annoyed me a little. So I went back to the Help section and sent an email. I stated the issue again and said that I thought the rep would have recognised there was an Amazon error here. I got a reply.

They can’t send a Kindle version ‘without the purchase’. That I find hard to believe – they own everything in that process, they could do this. But I did get given a £5 gift certificate. Price of the Kindle book? £10. So I don’t even get what I wanted. That “half the solution” is almost more irritating than nothing at all. But hey, it’s still a fiver, yes?

This promotional gift certificate does not apply to orders placed through our third party sellers, and it can’t be redeemed against digital downloads, delivery or gift wrapping costs.

unless I want to buy a book on the kindle which is precisely what I wanted to do.

I know some people rate Amazon support. They are not that good from my dealings, not that good at all.

Much better paging on amazon.co.uk

I did go to the Dummies.com site and click their Help link. I was going to ask a question. Looks easy – enter email, ask question. Enter email and they want a shitload more info. It’s far easier to go search for the files than even ask you a question.

At least Steam get it right. I bought Star Wars: Knights of the Old Republic on PC there ages ago. It was just released for the Mac so now I have both. One price, one game, both formats.

Click here to view the embedded video.

Click here to view the embedded video.

You can’t fly that distance and not get there.

Island 9? No, I’ll pass on trying to get that.