Ubisoft Support – excellent

Tried to login to Uplay this morning and found that for some reason I had no 2-factor code on my phone. Not sure where it had gone but I needed access.
I emailed their Support at 07:20 asking for 2-factor to be switched off.
It was fixed by 12:58
That is excellent service.

So PedroA @ Ubisoft Support – many thanks :)

Gabe Newell hates you

Help Desk Error

Steam servers are under maintenance. Normal operations will resume shortly. Thank you for your patience.

 
This has been ongoing for HOURS. I have been locked out of my Steam account for HOURS.
 
Why?
 
Because Gabe Newell can’t see that Support matters.
 
He gets richer, you get no games.
 
Now, why should he care?

Valve and no Support

Fawning response from someone on reddit to the fact that the CEO of Valve replied to any email. The images are here. One of note is the second image – “At the end of the day, everyone here at Valve is in support”. 

Anyone familiar with Steam Support knows they send canned replies, that replies can take weeks and weeks which has to mean that in this company where apparently you work on what you want that no-one wants to work in Support (note – I use a capital S).

The best response in the reddit thread is this one:

“Don’t forget though, Gaben has the power to make Steam Support better but chooses not to.” 

and that he chooses not to tells you all you need to know about his attitude to the users of his service and the people that make him so much money.