Gabe Newell hates you

Help Desk Error

Steam servers are under maintenance. Normal operations will resume shortly. Thank you for your patience.

This has been ongoing for HOURS. I have been locked out of my Steam account for HOURS.
Because Gabe Newell can’t see that Support matters.
He gets richer, you get no games.
Now, why should he care?

Valve and no Support

Fawning response from someone on reddit to the fact that the CEO of Valve replied to any email. The images are here. One of note is the second image – “At the end of the day, everyone here at Valve is in support”. 

Anyone familiar with Steam Support knows they send canned replies, that replies can take weeks and weeks which has to mean that in this company where apparently you work on what you want that no-one wants to work in Support (note – I use a capital S).

The best response in the reddit thread is this one:

“Don’t forget though, Gaben has the power to make Steam Support better but chooses not to.” 

and that he chooses not to tells you all you need to know about his attitude to the users of his service and the people that make him so much money.

@Ubisoft Support

I have a problem with my account. I used Ubisoft’s Support. I explained the issue in great detail. This is the reply I got:

In order for me to look into your issue and to identify your account, could you please send me a digital image of a CD which is registered to the account in question.

How the fuck can I send a “digital image of a CD” when I buy digital games?

You can tell the people at Ubisoft who work in their Support. They have low foreheads, scabbed knuckles, they drool and are incapable of independent thought.

I will never again buy a product of theirs and at every opportunity I will slam them. (I have more opportunity than they might appreciate).

Ubisoft. Fucking idiots.

Why Steam Family Sharing sucks

Steam Announces Family Sharing

Steam Family Sharing allows close friends and family members to play one another’s games while earning their own Steam achievements and saving their own game progress to the Steam cloud. It’s all enabled by authorizing a shared computer.

This is why it sucks:

Can a friend and I share a library and both play at the same time?

No, a shared library may only be accessed by one user at a time.

If I buy Software from Steam that my wife or kids need to use then if they do I can’t play my games. Given that we are all up in the day and asleep at night I see no advantage to this ‘sharing’ in the family at all. I do however see a huge advantage in sharing my library with some guys in IRC who I chat to every day – they live across the Atlantic.

What should they have done?
Let me share the library AND let 2 computers access it at the same time but ONLY let a game be played once. I’ve bought Burnout Paradise just once as I have FEZ. Let me play one and the wife play another at the same time. That would be Family Sharing.

What this is better called is Timezone Sharing.

For games that I think more than just me will play I will continue to purchase them on GOG.