Fawning response from someone on reddit to the fact that the CEO of Valve replied to any email. The images are here. One of note is the second image – “At the end of the day, everyone here at Valve is in support”.
Anyone familiar with Steam Support knows they send canned replies, that replies can take weeks and weeks which has to mean that in this company where apparently you work on what you want that no-one wants to work in Support (note – I use a capital S).
The best response in the reddit thread is this one:
“Don’t forget though, Gaben has the power to make Steam Support better but chooses not to.”
and that he chooses not to tells you all you need to know about his attitude to the users of his service and the people that make him so much money.