When Success means Failure

I got two emails yesterday from Namecheap. There was one for each domain and they both took this exact form:

Dear Mark,

This notice is to inform you that one of your domains is expiring
soon. When a domain name expires, you will experience an interruption in service on your website, email and any other associated services. Renew your domain as soon as possible to avoid any issues with your website or email.

Details of the domain are provided below.

Domain Name : domain.com
Registered on : 10/28/2006
Registered for : 8 year(s)
Expires on : 10/28/2014
Days to Expire : 1

Click the following link to renew

http://www.namecheap.com/cart/addtocart.aspx?producttype=domains&action=renew&domainlist=domain.com

** Auto-Renewal Information **
——————————
SUCCESS

I read the email and thought “Okay, so it was going to expire but it has been auto-renewed”. I knew there was cash in my Namecheap account so I thought nothing more.

Today I get two emails from Namecheap. There was one for each domain and they both took this exact form:

Dear Mark,

This notice is to inform you that one of your domains has expired. Please act fast and reactivate the domain as soon as possible.

Details of the domain are provided below.

Domain Name : domain.com
Registered on : 10/28/2006
Registered for : 8 year(s)
Expired on : 10/28/2014

What?
Yesterday’s email said the auto-renewal was SUCCESS but today the domain has expired?

I try their Live Support.
Apparently the SUCCESS means that sending me the email to remind me was a SUCCESS.
I’m told that auto-renewal was not ON so they could not have been renewed.
So why did Namecheap use the word SUCCESS?
I have no idea but apparently it’s my fault.

Oddly though I have no idea why.

I have 2 .io domains with Gandi.net so maybe I should move there.

Leave a Reply

Your email address will not be published. Required fields are marked *