Amazon – still being cheap.

In the email:

I encourage you to view the terms and conditions for promotional gift certificates listed online at the following URL:
http://www.amazon.co.uk/gp/help/customer/display.html?nodeId=200111150

and at that link..

FINE PRINT
15: Promotional Gift Certificates issued by Customer Service agents cannot be redeemed against digital downloads at this time.

That translates to “We do not trust our staff”.

They sent another email:

To compensate for this situation I would be glad to give you 2 options:

1) You can use the promo GC on any other physical orders (ex:any products, books etc).

2) We can cancel the promo and issue you a refund in the same amount on any other order so that you can use it on any digital purchase.

I replied that they missed the ideal 3rd option:
3) You buy the book on the Kindle as you intended as we give you a complete refund.

I am told by colleagues that Amazon Support is excellent.
No, no it’s not.

Leave a Reply

Your email address will not be published. Required fields are marked *