In the email:
I encourage you to view the terms and conditions for promotional gift certificates listed online at the following URL:
and at that link..
15: Promotional Gift Certificates issued by Customer Service agents cannot be redeemed against digital downloads at this time.
That translates to “We do not trust our staff”.
They sent another email:
To compensate for this situation I would be glad to give you 2 options:
1) You can use the promo GC on any other physical orders (ex:any products, books etc).
2) We can cancel the promo and issue you a refund in the same amount on any other order so that you can use it on any digital purchase.
I replied that they missed the ideal 3rd option:
3) You buy the book on the Kindle as you intended as we give you a complete refund.
I am told by colleagues that Amazon Support is excellent.
No, no it’s not.