Amazon – still being cheap.

In the email:

I encourage you to view the terms and conditions for promotional gift certificates listed online at the following URL:

and at that link..

15: Promotional Gift Certificates issued by Customer Service agents cannot be redeemed against digital downloads at this time.

That translates to “We do not trust our staff”.

They sent another email:

To compensate for this situation I would be glad to give you 2 options:

1) You can use the promo GC on any other physical orders (ex:any products, books etc).

2) We can cancel the promo and issue you a refund in the same amount on any other order so that you can use it on any digital purchase.

I replied that they missed the ideal 3rd option:
3) You buy the book on the Kindle as you intended as we give you a complete refund.

I am told by colleagues that Amazon Support is excellent.
No, no it’s not.

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