J has discovered that there is an option in using BT’s amazing tree of “Press #1 to do this, #2 to do that” etc to get to speak to a real person. Choose the one that says the owner has died.
(My one concern when switching back to BT was their customer service. So far I have been proved right many times and we’ve only been dealing with them for 2 weeks. Why switch back? Infinity has arrived at the exchange so 6x speed increase)