On 22/04/2010 I got this in an email:
This email is to inform you that we have made some changes to our Terms and Conditions.
Before you make your next purchase, we recommend that you read them carefully.
It’s lots of small print though and how do I easily find the difference?
Could you send me the previous version so I can compare and see just what has changed for me please?
and now I get the reply:
Thank you for your email.
Apologies for the delayed response.
I am afraid that as our ‘T&C’s’ have been updated, we do not have a copy of the previous terms and conditions as there is no need to keep any record of them. It is only a few minor points that have been amended.
Sorry but I am unable to supply you with this information.
If you have any further queries please do not hesitate to contact us.
So, when I reply saying “Well actually the item I bought in 2008 is now faulty and according to the copy of the T&C’s I kept and which apply to my purchase I can have a full refund, a 4 week holiday at your expense and a new house” don’t you think they’d suddenly find them? So why not send them to me? And ‘a few minor points‘? How can a legal contract have a few minor points?