Walk into any Orange mobile phone shop.
Buy a phone
At the till the sales person will open the box and insert the SIM. They say they are “setting the phone up”.
You pay.
On leaving the shop turn around and walk straight back to the same person. Say you have changed your mind, that you want a refund.
He will say you cannot because the box is opened.
True.

Never buy anything at all from them and certainly not toward xmas because the ability to change it does not exist.

And the Orange shop at Fosse Park in Leicester? Stay away. That’s one place for this scam, this rip-off, this theft, this con.