“So when you turn the television up your xbox starts making a noise?”
Yeah right.
I would never buy another Belkin product of any sort because they outsource their help. You cannot ring and describe the issue because you have to go all through their little flow chart help system before they realise that you have a clue, they do not and Yes Please just escalate the thing.
I would have thought that Microsoft could afford actual help. Having to give my name 3 times, my phone number really slowly, my post code twice and the serial number twice and really slowly does not make me happy. It makes an angry me even more angry. And they never ever speak at a decent volume. It’s always really quiet like they are a long way away…..
If you want to make Customer Service cheaper then you are effectively giving the finger to everyone who buys your products.
And having no email address, a contact form that allows only 500 characters and help in hell knows where really does mean you don’t want to hear from anyone, ever.
I’d get a refund on the console but because I opened the games I can’t get a refund on them because I’d be a nasty software pirate.
Companies are finally acting to thnk twice about saving money through outsourcing versus the impact on customers who are so very dissatisfied with Call Centers and Help Desks. The form options are even more distancing between customer and manufacturer with a middle man fielding the resolutions.
Positions that require high touch with customers will only work when the company uses regional employees with product knowledge in the native tongue and dialect.
The prestigious and independent “Black Book of Outsourcing” (Wiley Publishers) recently published a survey (its free on their website above under the Downloads Link Tab at the bottom of home page) called THE STATE OF THE OUTSOURING INDUSTRY…which extensively reviews and predicts a trend of REVERSE OUTSOURCING – in particular the front office and customer service positions for companies which were carelessly outsourced on knee jerk cost decisions. They aren’t hooked up with INdian outsourcers or paid by governments abroad so their opinions are valued as honest.
Hope more people contact companies and voice their concerns to move to other product options after frustrating experiences with bad customer service via offshore outsourcing.