Amazon – still being cheap.

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In the email:

I encourage you to view the terms and conditions for promotional gift certificates listed online at the following URL:
http://www.amazon.co.uk/gp/help/customer/display.html?nodeId=200111150

and at that link..

FINE PRINT
15: Promotional Gift Certificates issued by Customer Service agents cannot be redeemed against digital downloads at this time.

That translates to “We do not trust our staff”.

They sent another email:

To compensate for this situation I would be glad to give you 2 options:

1) You can use the promo GC on any other physical orders (ex:any products, books etc).

2) We can cancel the promo and issue you a refund in the same amount on any other order so that you can use it on any digital purchase.

I replied that they missed the ideal 3rd option:
3) You buy the book on the Kindle as you intended as we give you a complete refund.

I am told by colleagues that Amazon Support is excellent.
No, no it’s not.

Tablets

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It’s 12:09. Woke with a headache at 7am. 800mg ibuprofen + 1g Paracetamol + 100mg Tramadol and it still hurts the same.

Amazon – doing it on the cheap

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I posted 2 days ago about a book that I had to buy on paper because of a CD. I left a note on the author’s page saying I was disappointed that I had to buy it twice. No says the author, when you buy it on Kindle you get a url to download the CD files. They don’t say that on the product page.

I went to the Help section and was going to send an email but their “Live Chat” is recommended so I gave that a go. I explained everything and got a “Thanks, we’ll pass that on”. I didn’t get a Sorry. I didn’t get an offer to put things right. My experience was taken, not considered and I was shut up. That annoyed me a little. So I went back to the Help section and sent an email. I stated the issue again and said that I thought the rep would have recognised there was an Amazon error here. I got a reply.

They can’t send a Kindle version ‘without the purchase’. That I find hard to believe – they own everything in that process, they could do this. But I did get given a £5 gift certificate. Price of the Kindle book? £10. So I don’t even get what I wanted. That “half the solution” is almost more irritating than nothing at all. But hey, it’s still a fiver, yes?

This promotional gift certificate does not apply to orders placed through our third party sellers, and it can’t be redeemed against digital downloads, delivery or gift wrapping costs.

unless I want to buy a book on the kindle which is precisely what I wanted to do.

I know some people rate Amazon support. They are not that good from my dealings, not that good at all.

Stealing from Wiley

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I wanted a ‘Dummies’ book. It could be bought as a physical item with the accompanying CD or just on Kindle and no CD files. For this particular book the CD is important so I bought the book. But I want to read it on the Kindle. I’ve had a look around and I can find the book as a pdf but the Kindle handles pdf files terribly. I can use the ipad or computer but I’m being picky – Amazon are effectively saying if you want the Kindle version and the CD you have to buy it twice. So my goal today is to find the .mobi or .azw files so I can have the full Kindle experience. Who knows, I might even be able to find someone to trade with if they just have the Kindle version.

I did go to the Dummies.com site and click their Help link. I was going to ask a question. Looks easy – enter email, ask question. Enter email and they want a shitload more info. It’s far easier to go search for the files than even ask you a question.

At least Steam get it right. I bought Star Wars: Knights of the Old Republic on PC there ages ago. It was just released for the Mac so now I have both. One price, one game, both formats.